What are your booking and cancellation policies?

Our booking policy is as follows: A volunteer placement is considered secured, when a 10% non-refundable deposit has been paid. Until then a volunteer placement is not secured. The outstanding balance of 90% is kindly to be paid at least a month prior to your arrival. In case of bookings within a month of arrival, full amount is to be paid as soon as possible. Volunteers who because of banking fees in their end wish to pay everything in one go, rather than split the fee in booking and remaining balance may do so.

Cancellation, for any reason at all, 60 or more days before your arrival will result in a complete refund, less the 10% non-refundable booking fee. Cancellation 59-42 days prior to arrival will result in a partial 75% refund. Cancellation 41-22 days prior to arrival will result in a partial 50% refund. Any cancellation within the last 21 days before your arrival, will not result in a refund. Any refunds cannot exceed the sum actually received by MCP, so any receiving banking fee charges will be deducted from any refunds.

No refunds are issued to volunteers who decide to cut their stay short while with MCP. We require all volunteers to have insurance, and we encourage volunteers to ensure their insurance would cover involuntary termination of stay, due to medical reasons, family emergencies at home etc. Read our recommendations for insurance.